Got questions?
Frequently asked questions
Everything you need to know about booking, pricing, and our cleaning services.
Booking & scheduling
You can book online 24/7 through our booking portal at /book. Simply choose your service, pick a date and time that suits you, and confirm your details. You'll receive a confirmation straight away.
Yes. You can reschedule or cancel through your customer account up to 24 hours before your appointment. For changes within 24 hours, please call or email us directly and we'll do our best to accommodate you.
We recommend booking at least 48 hours in advance to secure your preferred time slot. For same-day or next-day bookings, please contact us directly and we'll check availability.
Absolutely. We offer weekly, fortnightly, and monthly recurring cleans at discounted rates. You can set this up during the booking process or contact us to arrange a regular schedule.
Pricing & payment
Our pricing is based on the type of service, the size of your property, and any add-ons you select. All prices are shown upfront during the booking process — no hidden fees.
Payment is made on the day of the clean, directly to the cleaning team. We accept cash and bank transfer. We do not currently offer online payment at the time of booking.
Yes — we offer discounts for recurring bookings and for new customers. Get in touch or check the booking portal for current offers.
Our service
Yes. All Ian Cleaning Services staff are fully insured and background-checked. You can welcome our team into your home or office with complete confidence.
No — we bring all the equipment and eco-friendly cleaning products we need. If you have a preference for specific products, just let us know when booking.
Not necessarily. Many of our clients provide a key or access code. We handle your property with the utmost care and discretion whether you're home or not.
We are based in Malta and serve residential and commercial clients across the island. Contact us if you're unsure whether we cover your area.
Quality & satisfaction
Your satisfaction is guaranteed. If you're not completely happy, contact us within 24 hours and we'll return to re-clean the affected areas at no extra charge.
We use a detailed checklist for every clean and follow up with clients regularly. Our team is trained to the same high standard so you get a great result every time.
Still have questions?
Our team is happy to help. Get in touch and we'll get back to you promptly.